Return & Shipping Policies

Return Policy:  At Michelle Michelle & Co., we want you to feel confident in your purchase. If you are not completely satisfied, we accept returns under the following conditions:

Return Eligibility:  Returns are accepted within 30 days of purchase. Items must be unused and unopened to qualify for a refund or exchange and must be in the original packaging and condition

Return Shipping Cost:  A flat return shipping fee of $7.99 will be deducted from your refund total. This fee covers return shipping and handling.

How to Start a Return:  To begin your return, contact us with your order number at michellemichelleandco@gmail.com and tell us the reason for your return. Once your request is approved, we’ll provide instructions for sending your item(s) back. After we receive and inspect your return, your refund will be processed to your original payment method.

Exceptions:  We cannot accept returns on items that have been opened, used, or damaged after delivery.  Sale items and gift cards are non-returnable. If you have any questions about your return or need assistance, please reach out to our team at michellemichelleandco@gmail.com.  We’re happy to help! Thank you for shopping with Michelle Michelle & Co.

Shipping Area:  We ship exclusively to the lower 48 states within the United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international addresses

Processing Time:  Orders are processed within 1-2 business days after payment
confirmation. Please note that we are closed on Saturdays and Sundays, and
orders placed over the weekend will begin processing the following Monday.

Shipping Methods:  We partner with trusted carriers to deliver your items.
Shipping options and estimated delivery times will be provided at checkout.

Shipping Costs: Shipping fees are calculated based on the weight, dimensions,
and destination of your order and will be displayed at checkout.

Tracking: Once your order ships, you will receive a confirmation email with
tracking information to monitor your delivery.

Delivery Issues: Please contact us promptly at michellemichelleandco@gmail.com if your package is lost or damaged during shipment so we can assist you.

Thank you for choosing Michelle Michelle & Co. We appreciate your support for small business!

January 7, 2026!

We're thrilled to share that Michelle Michelle Salon has found a new home! You can still find us at our 700 Bryden Rd. location through the end of the year...Then, we will close from 1/1-1/6, and open our doors again on 1/7 in our new space at 449 E. Mound St. in Columbus, OH.

This new location is just minutes away from our original salon! Parking will be offered in our lot, and for free along the street. Feel free to message us directly with any questions. We'll see you then!